🦠 Virus & malware removal

Signs you actually have something

• Pop-ups appearing on the desktop or in the browser
• Browser homepage changed without you doing it
• Searches redirecting to weird sites
• New toolbars or extensions you don't recognize
• Computer suddenly very slow or fans always loud
• Antivirus disabled, can't be re-enabled
• Files encrypted with new extensions and a ransom note
• You clicked a fake "your computer is infected" pop-up and someone took over

What we do

1. Disconnect the computer from your accounts to stop further damage
2. Boot to a safe environment to scan from outside the OS
3. Run three different scanners (Malwarebytes, ESET, Kaspersky offline)
4. Manual cleanup of persistence — scheduled tasks, services, browser hijacks
5. Reset all browsers to clean state
6. Change critical passwords from a clean device
7. Enable MFA on everything important
8. 30-day free re-check to confirm it's gone

If you were scammed

If you let someone take over your computer claiming to be "Microsoft" or "Apple," call us immediately. Then call your bank and freeze cards. We'll lock down the computer, change passwords, and document what happened.

What it costs

$199 flat-rate Advanced tier. Remote, typically 90 minutes. Ransomware recovery is sometimes more, depending on what's involved — we tell you upfront.